Returned goods or products will not be accepted without a Return Authorization-(RGA) Number from National Mailboxes, a division of NMHP Inc. Returned goods must be then shipped back using appropriate carrier (freight) prepaid at customer’s expense to specified warehouse location of NMHP Inc. A customer service representative will provide you with return instructions including warehouse address to ship back to. The RGA # must be visible and be marked on all boxes. (Only) stock products can be returned in their original shipping cartons as well as need to be in original condition within (10) days of receipt and are subject to a 30% restocking charge. Custom orders-(made to order products) and orders with special options/features are non-returnable. Pending custom orders also cannot be canceled and will not be accepted for return, exchange or refund.
Damaged Goods Return Policy (Due to Freight/Shipping Transit)
All merchandise leaving our warehouse goes through a thorough quality inspection process before being shipped out via truck/common carrier or via UPS Ground for smaller items. Unfortunately on occasion there are instances where shipping damage to merchandise does occur. As we stress to all order placers, the consignee-(you the customer) are responsible for a careful inspection of all merchandise at time of delivery. Order deliveries with major freight damage should be refused. But any minor shipping/freight damage that has occurred during transit must be noted on the original delivery receipt to protect customer/consignee’s rights. Accepting delivery of damaged goods without making any notation becomes a claim issue with the freight carrier that the customer is responsible for. For filing a freight damage claim we recommend customer contacts freight carrier and have them come out to inspect the damage. Carrier can then issue customer a direct credit for the appropriate dollar amount.
How can I cancel an order I’ve placed ?
If you would like to request the cancellation of an order, please email our Customer Support Center at firstname.lastname@example.org and request cancellation and reason for cancelling order. Please make sure in writing to include/reference your Order Number, contact name and business name. Most cancellations can be done within 24-hours of order placement. Also, most orders cannot be cancelled after 24-hours unless exceptions are made and could be subject to a small cancellation fee. Any order certainly cannot be cancelled after any order ships out, these type order cancellations that have already shipped out will then be subject to the conditions of our returns policy. Custom orders which are made to order and have to go through a lengthy production process are not cancellable and are not returnable.