Customer Service Hours
Our Order Lines (Toll Free 1-800-676-5161, Local 1-414-585-9299) are available Monday through Friday from 8am to 5pm Central Standard Time. Our Fax order line is open 24 hours at (414) 585-9843. Email is:info@NationalMailboxes.com
Limitations of Liability
In no event shall National Mailboxes, a division of NMHP Inc., or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. National Mailboxes, a division of NMHP Inc. is also not liable or responsible for any physical injuries, which might result from use of any of our products or manufacturer’s products.
Prices are subject to change without notice. If ship to location is outside of the state of Wisconsin no sales tax will be charged for out of state customers and no sales tax will be charged for tax exempt customers-(must provide tax exemption certificate). All prices are in U.S dollars. Minimum order amount is $30.00. National Mailboxes is not responsible for typographical price errors on our website.
The limited warranty for any product sold by National Mailboxes is included in the documentation accompanying the product as provided by that product’s manufacturer. Many of our product lines have a 5 Year Limited Warranty which is covered under our manufacturer’s warranty policy. Except as specifically set forth therein, National Mailboxes makes no warranties, express or implied, and disclaims all other warranties, including without limitation implied warranties of merchantability, fitness for a particular purpose, warranty relating to Year 2000 compliance, and conformity to models or samples. Some states do not allow limitations on implied warranties so these limitations might not apply to you. The warranties set forth herein give you specific legal rights and you may have other rights that vary from state to state.
All major credit/debit cards including VISA, Mastercard, American Express, & Discover are accepted, or prepayment by check is required without an account. Payment must be prepaid with new customers- (orders) and with custom orders. Open accounts or Net 30-day terms for orders over $500 can be established upon credit approval after first time orders. Credit is granted to businesses only and not to individuals. For open accounts, invoices are due and payable within the time period noted on the invoice, measured from the date of the invoice. Orders are not binding upon National Mailboxes until accepted by National Mailboxes. Any quotations given by National Mailboxes will be valid for the period stated on the quotation. Customer agrees to pay interest on past-due sums at the highest interest rate allowed by law.
Separate charges for shipping will be shown on National Mailboxes invoice. Free Shipping/Freight applies to select product lines only as advertised on website-(Promotional). All orders/products ship FOB Factory at the customer’s expense unless otherwise quoted or specified by customer. It is standard policy that all orders will ship out the most economical and least expensive way. If applicable (smaller size/weight orders), will ship out by UPS Ground or FedEx Ground. Certain orders/products will need to ship by common carrier-(freight/truck) and our shipping dept. will choose the best way unless otherwise requested. Specific shipment dates cannot be guaranteed, due to possible material shortages, accidents, strikes, governmental regulations, labor strikes, acts of god, and other factors and conditions beyond our control. We reserve the right to hold shipment of all open orders to customers whose account is past due.
Individual quotations are valid for (60) days. National Mailboxes reserves the right to alter a quotation at any time and for any reason. National Mailboxes will not be held responsible for any discrepancies overlooked during the customer’s review process. National Mailboxes also reserves the right to decline an order, in whole or in part, for any reason.
With some of our products and equipment installation is required. This is not a service that we provide or are responsible for. Most installations are very easy and simplistic and some other installations are a little more entailed. Please consult with customer service on this issue. Installation instructions and manuals are available and offered upon request at no charge.
All orders are considered a firm order and cannot be canceled without our approval. All returns and cancellations must be authorized in advance and are subject to round trip shipping charges and restocking fees. Materials being returned must be in salable condition and should be insured. Customer is responsible for all materials invoiced. National Mailboxes issues cancellation numbers to our customers.If you need to cancel an order, please email or call customer service to obtain your cancellation number. If product has already shipped out or a custom order is already in process we may not be able to fulfill your request.
Please inspect merchandise immediately upon delivery and report any damage. Damaged or lost merchandise claims must be filed with the carrier within 10 days of receipt of goods. Once the product leaves any of our warehouses it becomes the property of the customer. Please follow these steps when receiving products:
Check your counts. If you are short a package, please note it on the carrier’s delivery receipt.
Give a detailed inspection for damage. If the carton even appears to have damage anywhere, make sure you open and inspect your goods thoroughly. If there is damage, note it on the delivery receipt and call customer service immediately. (If the damage is very obvious and severe please refuse shipment altogether)
National Mailboxes specializes in meeting your custom requirements. Our highly trained staff is here to assist you with your needs. In order to insure the best prices, each quote request is carefully reviewed. For this reason, quotation preparation may require up to 72 hours. Acceptance of a quotation is our indication that the quote has been approved per the specifications listed. National Mailboxes won’t be held responsible for any discrepancies overlooked during the customer’s review process. Custom orders are made to order-(manufactured to order) and are non-returnable.
No returns will be accepted without a Return Authorization Number from National Mailboxes. Please call the customer service department within 10-Days from date of delivery for the return request and return approval. If the product shipped out is the product ordered we may request a restocking fee up to 30%. However, custom products and some special ordered products that are made to order are not returnable. All returns will be shipped back at the customer’s expense and shipping carrier will be coordinated or arranged by customer, unless otherwise agreed upon. No returns are allowed after 10-days of delivery.
All website design, graphics, pictures, and text, as well as the selection and arrangement thereof, are a Copyright 2018 of National Mailboxes, a division of NMHP Inc. ALL RIGHTS RESERVED. Customers including dealers and those purchasing directly from National Mailboxes are permitted to download into hardcopy the materials on this website for the sole purpose of ordering from National Mailboxes provided the material is not modified and all copyright notices contained within the materials are retained. Any other use of the contents of this website, including distribution, modification, duplication, republication or mirroring any material contained in this site on any server without the prior written consent of National Mailboxes is strictly prohibited.
On-Line Ordering Security
Protecting your information is a extremely important to us. That is why National Mailboxes uses the latest industry standard technology. This same technology is used by some of the leading internet commerce companies. When you make a purchase from National Mailboxes the information you transmit to us travels through a secure server along a secure socket layer (SSL) so that it cannot be read in transit. SSL technology is the most advanced security measure available. All of the information you provide, including your name, address, telephone number, and credit card number, is immediately converted to code and is not decoded until it reaches the National Mailboxes secure server.
You can also order by mail using/completing our order form and mailing in check payment for total amount to:
Order Entry Dept.
PO Box 13144
Wauwatosa, WI 53213
If you are unable to connect to our secure server or would rather order by phone, please call us at 1-800-676-5161. Or you can also fax your order at (414) 585-9843.